Customer Experience 360
Improve customer experiences through continuous monitoring, proactive alerting and automated actions, in a 360-degree digital operations command center.
Command Center
Build a digital operations Command Center for a 360-degree, real-time view into customer experience across multiple underlying systems.
Proactive alerting
Improve customer satisfaction and retention metrics through rule and ML-assisted proactive alerting on customer issues and opportunities, quick resolutions through rich diagnostics, and automated actions.
Data-informed operational decisions
Empower customer success/support, operations, product and engineering teams to self-serve for tailoring analytics to their needs, while working off a common underlying model. Enable data-informed day-to-day operational decision making with analytics available in-context within transactional systems.