You are a customer success manager responsible for ensuring that your customers have a superior experience with your product/service. You are accountable for product/service adoption and revenue expansion in your accounts.
You are a customer support manager responsible for helping your customers with any issues related to using your product/service effectively. You are accountable for speedy resolution of any customer issue.
You have limited visibility and poor quantification of the quality of your customers’ experience with your product/service.
You lack a holistic 360-degree view of your customer cutting across product, sales, support, success, and engineering systems.
You often discover customer experience issues long after they have had a significant negative impact. You miss up-sell opportunities due to lack of proactive alerting on opportunities based on usage patterns.
Your frontline operators lack the full context about the customer when they service a support call or engage in a success initiative, resulting in inferior service or lost opportunities.
Digital operations Command Center for a real-time, 360-degree view of customer experience metrics, with rule and ML-assisted alerting on disruptions and opportunities.
Seamless connectivity and flexible modeling capabilities facilitating context-rich analytics cutting across all data sources related to customer experience.
No-code development platform enabling support and success teams to self-serve even for advanced analytics.
Integrations with transactional systems for in-context consumption of analytics enabling data-informed day-to-day operational decision making.