WAREHOUSE-NATIVE
Acquire, engage, and retain your best customers. Go beyond just product interactions, to analyze entire customer journeys. Cost-effective and trustworthy analytics for modern product, growth, and data teams.
Behavioral Analytics Templates
Rich library of reporting templates for event segmentation, retention, funnel, path, cohort etc.
Quantify and visualize user behavior without SQL or dependence on data teams.
Deep-dive Exploration
Fork off from templated reports to answer the next question.
Identify drivers of user behavioral patterns through self-service visual exploration.
Business-Impactful Analytics
Analyze across product events and all customer business data in the warehouse.
Quantify impact of product feature usage on revenue and support.
Customer 360
Visualize entire customer journeys end-to-end – in-product and outside.
Single, consistent view of your customers for all product- and customer-oriented teams.
Multi-stream Analysis
Analyze across across all customer touch points and channels.
Optimize marketing campaigns to acquire your most profitable customers.
Customer Experience Monitoring
Continuously monitor key KPIs.
Alert on experience degradations and revenue opportunities.
Reports and Dashboards
Visualizations and dashboards with templates, advanced configuration, and parameterization.
Self-service authoring of reports and dashboards by business teams, with secure sharing and collaboration.
Ad Hoc Exploration
Free-form reporting across all data in the warehouse, using a rich library of UI-driven templates.
Ease of use of a visual exploration interface with the optional power of SQL, to answer analytical questions of any complexity.
Analytic Applications
Semantic modeling with light-weight annotations and UI-driven templates.
Build and publish use case and domain specific applications that accurately reflect the complexity of your business.
Single source of truth
No data copies outside your secure enterprise environment.
Comply with corporate security, privacy, and governance policies.
Trust in Numbers
Single analytics tool with the ability to verify the SQL behind every analytical computation.
Build trust in your analytics and make data-driven decisions with confidence.
Cost-effective Query Processing
Push highly cost-effective and performance-optimized queries down to the data warehouse.
Lower costs with no ETL or reverse ETL, and leveraging elastic compute to pay only for insights, not event volumes.
Behavioral Analytics Templates
Rich library of reporting templates for event segmentation, retention, funnel, path, cohort etc.
Quantify and visualize user behavior without SQL or dependence on data teams.
Deep-dive Exploration
Fork off from templated reports to answer the next question.
Identify drivers of user behavioral patterns through self-service visual exploration.
Business-Impactful Analytics
Analyze across product events and all customer business data in the warehouse.
Quantify impact of product feature usage on revenue and support.
Customer 360
Visualize entire customer journeys end-to-end – in-product and outside.
Single, consistent view of your customers for all product- and customer-oriented teams.
Multi-stream Analysis
Analyze across across all customer touch points and channels.
Optimize marketing campaigns to acquire your most profitable customers.
Customer Experience Monitoring
Continuously monitor key KPIs.
Alert on experience degradations and revenue opportunities.
Reports and Dashboards
Visualizations and dashboards with templates, advanced configuration, and parameterization.
Self-service authoring of reports and dashboards by business teams, with secure sharing and collaboration.
Ad Hoc Exploration
Free-form reporting across all data in the warehouse, using a rich library of UI-driven templates.
Ease of use of a visual exploration interface with the optional power of SQL, to answer analytical questions of any complexity.
Analytic Applications
Semantic modeling with light-weight annotations and UI-driven templates.
Build and publish use case and domain specific applications that accurately reflect the complexity of your business.
Single source of truth
No data copies outside your secure enterprise environment.
Comply with corporate security, privacy, and governance policies.
Trust in Numbers
Single analytics tool with the ability to verify the SQL behind every analytical computation.
Build trust in your analytics and make data-driven decisions with confidence.
Cost-effective Query Processing
Push highly cost-effective and performance-optimized queries down to the data warehouse.
Lower costs with no ETL or reverse ETL, and leveraging elastic compute to pay only for insights, not event volumes.
The best of templated product analytics and ad hoc exploratory BI. Work natively on all your product and customer data in the warehouse, with no siloed copies. Cost-effective, trustworthy, and business-impactful analytics.
Identify features and behaviors that drive growth or churn. Self-serve, with no SQL or dependence on data teams.
Build trust with consistent and fully auditable insights, in a single analytics tool working off the single source of data truth.
Tie campaigns and product engagement to revenue. Acquire high-value customers. Build profitable products.
Store all your event data in inexpensive cloud object stores. Leverage elastic compute of cloud warehouses to pay only for insights, not event volumes.
Single source of truth for all data in the warehouse. Low TCO with no ETL or reverse ETL to/from proprietary stores. Avoid time spent in debugging inconsistencies in numbers across silos.
Provide business teams governed access to data with a self-service tool. Free up technical resources by avoiding repeated one-off requests from business.
Learn why companies are upgrading their analytics platforms.
NetSpring is the Holy Grail of product analytics. You don’t have to move your data anywhere.
It sits directly on your data warehouse, looks across all data sets, and supports both traditional BI analysis and modern event-centric product analytics. It is also self-service, so you can expand the reach and impact to everyone in the organization, not just technical teams.
And when it comes to cost, NetSpring is cost-efficient and scales with our business.
Relative to our peer Web3 companies, NetSpring gives us an important competitive advantage. With NetSpring working directly on our data warehouse, we now have a view into retention and activation others don’t have.
We can track cohort-specific KPIs, then easily build and test hypotheses that are leading to improvements to our platform, especially around the first user experience. The ability to segment our creators by specific behaviors has helped us identify which segments matter most. This was a level of granularity previously hidden from us.
In subscription businesses, you have to closely follow the customer lifecycle. You may be looking at feature adoption or churn, at how to create more value, or how to make customers aware of new products. And internally, for sales, marketing, or customer support departments – providing insights.
Basically with this cloud architecture we have an ability to look at product telemetry data as well as business transaction data. The magic is when we intersect these and do cohort analysis. We can slice and dice from many different perspectives, and that’s where the insights come.
You would think that if I handed you a product analytics platform, I would be excited PMs are looking at retention rate. But only half of the cancellations happened inside the product. The other half happened because somebody picked up a phone to cancel.
No events were ever created, and as such, our retention curves were materially misstated. That immediately starts to undermine the credibility of any first-generation tool.
How can we make the experience of buying groceries on Instacart not just more convenient, but also more efficient and delightful than shopping in the store?
To inspire product strategy, we spend a lot of time trying to understand patterns of shopping so we can build personalized experiences.
Our product managers and growth managers rely heavily on data to see how customers are using the platform. How frequently are they using? What capabilities are they using? Which capabilities are resonating more or less them them.
That informs our product roadmap.
Cloud data warehouses like Snowflake, Redshift, BigQuery, Databricks, and Azure have become the de facto place where businesses pull data out and use it for a business purpose.
So the more compute you push on the cloud data warehouse, the closer it stays to the ecosystem, and the easier it is for anyone to even consume such a system.
Amplitude and Mixpanel are basically a time series database underneath, with a UI. Time series data tends to be write once.
You need to take advantage of those techniques data warehouses are born with. It makes sense to put this into a data warehouse, rather than a custom database like Datadog, Mixpanel, or Amplitude. Plus you have additional benefits from it because you can cross reference that data with the rest of the business data.
We want to look at product funnels and customer journeys, but then combine that with Salesforce data. But it was surprisingly hard to do with a lot of these cloud product analytics tools. They’re only designed to ingest a specific kind of data. And if you want to combine other data sources, it becomes really fragile and complicated to set up those data pipelines.
Warehouse-native enables that and unlocks that set of use cases. Why do you need to ship everything to another vendor to do specific parts of your analytics? It just does not make good sense.
True centralization aggregates data from all channels, not just what someone clicked on the website: offline, IoT, support, etc.
Let’s have shipping and returns data, and everything else that is required to properly instrument a real business – put in a single place, which is governed, secure, complete, and accurate.
A core focus of DCP Midstream is our commitment to operational excellence.
Leveraging NetSpring to analyze real-time data gives our team members key information to prioritize critical work, support quick response, and more effectively serve our customers.