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Senior Technical Writer

San Francisco and Mountain View, CA

Our Company

NetSpring is a Cloud platform-as-a-service for Operational Analytics. NetSpring’s mission is to empower enterprises to reach their peak of operational efficiency by infusing analytics in every day-to-day operational decision. We provide the best software to measure, monitor, alert and act on all operational business data with speed and at scale. NetSpring aims to be the data-driven central nervous system of every enterprise.

NetSpring’s SaaS service aims to provide a self-service trial, easy onboarding and quick production deployment. This is enabled by rich product documentation, in-context help, tutorials and self-paced training. That’s where you come in.

Our Team

We are a team of seasoned software professionals who have built multi-billion dollar companies from scratch. The founders were part of the founding team at ThoughtSpot, a revolutionary new Business Intelligence company. We have deep expertise in enterprise software, large-scale distributed systems, data processing, data visualization and analytics. NetSpring is funded by top-tier Silicon Valley venture capital firms – Khosla Ventures and Dell Technologies Capital.

What You Will Do

  • Develop product documentation and in-product context-sensitive Help
  • Develop tutorials and training material
  • Interface with engineering to learn product features and architecture
  • Put in place good product documentation development infrastructure
  • Skills you possess:
  • 5+ years of experience in writing product documentation for a large enterprise-grade technical product
  • Familiarity with best practices on product documentation development
  • Experience working with a modern SaaS platform
  • Excellent verbal and writing communication skills
  • Ability to work in a small, dynamic startup environment
  • Experience with data and analytics products is a plus